Wash & Fold Service- FAQ

When will I get my clothes back?

Turnaround time is typically 48 Hours from pick-up to drop off.

Do I need to prepare my laundry or sort it ahead of time?

No! King’s Laundromat will sort, wash, dry and fold. Special instructions must be noted when placing your order.

What is the minimum for Wash and Fold Delivery Service?

Our rates per LBs is $1.99. Our minimum is 10 lbs or $20.00

Can I include other non-clothing garments like comforters, blankets, area rugs, bedding sheets, shower curtains etc. in the laundry bag?

Yes. Please include them in your special instructions so that we can sort accordingly. Pricing for those items are listed in Pricing Section

What if I can’t be home for my scheduled pick-up or drop off?

You can leave your bag in secure location outside your home (doorstep, porch, patio, reception desk etc.)

Are my clothes washed with other customer’s clothes?

Absolutely not! Each bag is processed by itself.`

What should I put my clothing in for the initial pick-up?

For your first pick-up, items can be placed inside a kitchen trash bag. King’s Laundromat will return your laundry in a King’s Laundromat laundry bag with your name tag.

What hours do you have pickup and delivery service? And do you service my area?

We have dedicated times for pickup and deliveries. See Coverage Location section for pickup/dropoff hours and coverage.

What are your terms of service?


King’s Laundromat is not responsible for clothing items that bleed, shrink, or change due to regular washing.

King’s Laundromat is not responsible for lost articles.

King’s Laundromat accepts all laundered (Wash-Dry-Fold) garments based on weight and does not perform a piece-by-piece count.

King’s Laundromat is not responsible for damage to items labeled “hand wash only” or “dry clean only” and is not responsible for checking these labels on customers’ clothing items. Please check before placing your order with King’s Laundromat.

King’s Laundromat is not responsible for loss or damage to any personal or non-cleanable items left in the clothing or bags, such as money, jewelry, or anything else. King’s Laundromat is also not responsible for items left in clothing (e.g., ink pen, markers, lip balm, etc.) that may damage clothing during the wash. The customer agrees not to leave such items in their clothing or the delivery bags.

King’s Laundromat is not responsible for allergic reactions (hives, rash, fever, etc.) from scented detergent or other scented products. We wash clothes in shared washing machines where customers may have used other detergents, and it is possible that small amounts of different detergents, which may not be hypoallergenic, may only partially be rinsed out of these washing machines.

King’s Laundromat reserves the right to refuse customers or refuse to clean any item.

King’s Laundromat does not guarantee the removal of all stains.

King’s Laundromat will not clean clothing infested with scabies, bed bugs, mites, fleas, or contagious parasites or insects.

At its sole discretion, King’s Laundromat may reimburse clients for lost or damaged Wash-Dry-Fold clothing in an amount determined by King’s Laundromat. This amount must be at most $150.00 in total (or $25.00 per item) per order or $25.00 total for every 10 lbs of laundry washed, regardless of brand or condition. Incoming weight vs. outgoing weight is heavily relied upon for ascertaining whether there are lost items or not. Customers must notify King’s Laundromat within two business days of receipt of delivery of any lost or damaged items from that particular delivery. Failure to do so constitutes a waiver of a claim for any lost or damaged items from that delivery.

King’s Laundromat’s liability under this agreement shall be limited to general money damages in an amount not to exceed the charges for the term of service paid by Customer in the period under which the damages allegedly occurred. This liability shall be the extent of King’s Laundromat’s liability regardless of the form in which any legal or equitable action may be brought. The preceding shall constitute Customers’ exclusive remedy. In no event will King’s Laundromat be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether or not King’s Laundromat knew or should have known of the likelihood of any loss or damages.

This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties. It may not be modified.